Privacy Policy

Last updated: 16 September 2026

This policy explains what personal data Fun Technology Innovation Inc., a company incorporated in Taiwan (Republic of China) and trading as FunTech Innovation ("we"), collects when you use Innex Sense, what we deliberately do not collect, who else processes it, and what you can ask us to do about it.

If you use Innex Sense because your employer provides it, your employer is the controller of the meeting content and we act as a processor on their instructions. For account and billing data we are the controller.

1. The short version

2. What we collect and why

Data	Why	Basis
Email address, name, password (hashed), preferred language	To create and secure your account and to contact you about it	Performance of a contract
Organisation name, your role, who invited whom	To group accounts into a company and enforce permissions	Performance of a contract
Registered computers: name, identifier, application version, online status, update status	To let administrators see and manage the company's installations	Performance of a contract
Meeting reservations: topic, time, duration, which PC, optional meeting link	To schedule a recording onto a meeting-room PC	Performance of a contract
Summary templates you write	To share them across your organisation	Performance of a contract
Usage records: how many seconds were processed, by which account, and whether it was a transcription or a summary	To meter quotas and show your organisation what it has used. No transcript or audio is stored with these records.	Performance of a contract
Audit log: who changed a role, removed a member, deleted a device, requested an encryption key, and when	Security, and so your own IT can review it	Legitimate interests (security)
Billing identifiers issued by Paddle, your plan, and your billing period	To know what you are entitled to	Performance of a contract
Server logs: IP address, timestamps, error details	To keep the service working and to investigate abuse	Legitimate interests (security, reliability)

We do not collect your card details. Payment information is entered into a checkout operated by Paddle and is never seen by or transmitted to us. We receive only an identifier, the plan and the outcome.

3. What we deliberately do not hold

Recordings, transcripts and summaries

These are written to the computers you run the application on and encrypted at rest with a key unique to your organisation. That key is derived when requested and is not itself stored in our database, so a breach of our database would not yield it. We have no copy of the content and, as stated in the Terms, we cannot recover it for you.

Voice profiles, face data and your contact list

Biometric identifiers deserve a plainer statement than most policies give them. When several of your computers share a speaker's voice profile or face data so that the same person is recognised on each of them, that data is broadcast directly from one of your computers to another over an encrypted, company-private channel, while both are online. It is encrypted by the sending computer before it leaves, and it is not written to any database or storage of ours at any point along the way.

The trade-off is worth knowing: because nothing is stored in between, two computers must be online at the same time for a profile to reach the second one. The application provides an encrypted manual export and import as a backup for this reason.

Enrolling someone's voice or face is a decision your organisation makes and must have consent for. See section 9.

4. Meeting audio while it is being processed

Transcription and summarisation are not performed on your computer. While a meeting is being processed:

• the audio is sent over an encrypted connection to our speech-to-text provider, which returns a transcript with speakers separated;
• the transcript is sent to an AI language provider, which returns a summary;
• both results are returned to your computer and stored there. We do not retain either.

Section 6 names those providers. Our contracts with them prohibit using your content to train their models. Neither the audio nor the transcript passes through any storage of ours; our server acts as an authenticated relay that checks your quota and records the duration.

5. Where data is held

Our database, authentication and server functions run on managed cloud infrastructure located in the eastern United States. The web dashboard is served from a global content delivery network. Our processing providers operate in the United States and the European Union.

This means that personal data we hold is transferred to and stored in the United States, whichever country you are in. Where those transfers are from the European Economic Area, the United Kingdom or Switzerland, they rely on the European Commission's Standard Contractual Clauses together with the safeguards described in section 11. Note that your meeting recordings, transcripts and summaries are not part of this: they never reach our servers at all, and stay on the computers you run the application on.

6. Who else processes your data

We use a small number of specialist providers to run the Service. They act on our instructions under written contracts, and may use your data only to provide their service to us — not for their own purposes. Below are the categories of recipient and exactly what each one receives.

Category of recipient	What it does	What it receives
Cloud infrastructure provider	Database, authentication, server functions	All account and organisation data in section 2
Content delivery provider	Hosting and delivery of the web dashboard	IP address, request metadata
Speech processing provider	Speech-to-text and speaker separation	Meeting audio, for the duration of processing
AI summarisation provider	Turning a transcript into a summary	The transcript being summarised
Voice command provider	Recognising short spoken commands to the application	A few seconds of command audio
Email delivery provider	Sending invitation and notification email	Recipient email address and message
Paddle	Payments, invoicing, tax — our merchant of record	Billing name, email, country, payment details (entered directly into Paddle)

Our payment provider is named because it is the seller of record for your order and will appear on your statement and your invoice. For the others we give the category rather than the company, as data protection law permits. If you are a business customer and need the named list — for a vendor assessment, a records-of-processing entry or your own privacy notice — ask us at support@funtechinnovation.com and we will provide it under our Data Processing Agreement.

We do not sell personal data, and we do not share it with advertisers. We disclose it otherwise only where the law requires it, and where we may lawfully tell you, we will.

7. Cookies and tracking

This website and the dashboard use browser storage only for things that make the product work: keeping you signed in, remembering your language, and carrying a checkout between pages. We do not use advertising cookies and we do not run third-party analytics or tracking on these pages. Our payment provider's checkout sets its own cookies for payment and fraud prevention, described in that provider's privacy notice.

8. How long we keep it

• Account and organisation data — for as long as the account exists.
• Usage records and audit logs — 24 months, for billing enquiries and security review.
• Server logs — up to 90 days.
• Billing records — as long as tax and accounting law requires, typically 5 to 7 years. Paddle keeps its own records as merchant of record.
• Meeting content — we hold none, so there is nothing for us to delete. It lives on your computers for as long as you keep it there.

Deleting your account removes it from our systems. Deleting the last account in an organisation deletes the organisation and its data. Both are irreversible. Audit and billing records that we must keep are retained with the actor's email preserved, because an audit trail that anonymises itself when someone leaves is not an audit trail.

9. Recording and biometric consent

10. Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to have it erased, to restrict or object to our processing, to receive it in a portable format, and to withdraw consent where processing relies on it. You may also complain to your data protection authority.

Write to support@funtechinnovation.com and we will respond within 30 days. We may need to verify your identity first. If your employer provides the software, we will usually refer a request about meeting content to them, since they control it — and in most cases the content is on their computers, not ours, so they are the only ones who can act on it.

11. Security

Access to data is scoped to your organisation at the database layer, not merely in the user interface. Content on your computers is encrypted at rest with a per-organisation key. Traffic is encrypted in transit. Administrative actions are recorded in an audit log your own IT can read. Payment card details never reach our systems.

No system is perfectly secure. If a breach affects your personal data and the law requires notification, we will notify you and the relevant authority without undue delay.

12. Children

The Service is for business use. It is not directed at anyone under 18 and we do not knowingly collect their personal data. If you believe we have, contact us and we will delete it.

13. Changes

We will update this policy when our processing changes. The date at the top shows the current version, and we will notify account owners by email before a material change takes effect.

14. Contact

Fun Technology Innovation Inc. (trading as FunTech Innovation)
18F.-3, No. 93, Sec. 1, Xintai 5th Rd., Xizhi Dist., New Taipei City 221416, Taiwan (R.O.C.)
Tel: +886 2 2720 1085
Email: support@funtechinnovation.com