Refund Policy

Last updated: 16 September 2026

This policy explains when we will refund a purchase of Innex Sense. It forms part of our Terms of Service. Orders are processed by Paddle.com, our online reseller and merchant of record.

The short version

1. Why it works this way

AI Power is not a licence key that can be handed back. Every hour transcribed or summarised is processed by third-party speech-recognition and AI services that charge us for it at the moment the work is done. An hour that has been used has already cost us real money and cannot be returned to stock.

So the line we draw is use, not time: anything untouched can go back, anything consumed cannot. This is why, when you buy, we tell you the rule on the purchase button itself rather than only here.

2. Top-up packs (10 hours)

A top-up pack is refunded in full if, at the time you ask:

• no more than 30 days have passed since the purchase, and
• none of the hours in the pack have been used.

Whether a pack is untouched is a fact we can check exactly: your top-up balance is shown on the Billing page and decreases only when top-up hours are actually spent. Because monthly hours are always spent first, buying a pack and then not exhausting your monthly allowance leaves the pack untouched and fully refundable.

If any hour of the pack has been used, the pack is not refundable — not in part and not pro rata. Unused hours in a partly-used pack stay in your account and do not expire, so nothing is lost by keeping them.

3. Subscriptions

Subscriptions are billed monthly in advance and renew automatically until you cancel.

• Cancelling is done by the organisation's owner from the Billing page of the dashboard, at any time, with no notice period and no cancellation fee. It takes effect at the end of the period you have already paid for. You keep the Service and your plan hours until that date, and no further charge is made.
• The current period is not refunded, in whole or in part, because the Service was available to you throughout it. Unused plan hours have no cash value.
• Renewals. Forgetting to cancel is not on its own a reason for a refund. That said, if a renewal charge was clearly unintended — the account had not been used at all during the new period and you contact us promptly — write to us. We would rather sort it out than have an unhappy customer, and we look at these case by case.

4. When we will refund regardless

We will refund you in full, and we will not stand on this policy, where:

• you were charged twice for the same thing, or charged after cancelling;
• a fault on our side made the Service substantially unusable for the period you paid for and we were unable to fix it;
• the purchase was made without the account owner's authority; or
• the law where you live gives you a right to a refund that cannot be waived.

If we terminate your paid subscription for a reason other than your breach of the Terms, we refund the unused remainder of the period you paid for.

5. Statutory cancellation rights

In some countries a buyer of digital content has a statutory period in which to change their mind. That right does not apply to digital content whose supply has begun with the buyer's express consent and acknowledgement that the right is thereby lost.

When you buy, you expressly ask us to supply the Service immediately and acknowledge that you lose that right in respect of what is supplied. This is stated at checkout and in section 7 of the Terms. Where your local law gives you a right that cannot be waived in this way, that law prevails over this policy.

6. How to ask for a refund

Ask us, at support@funtechinnovation.com. Include the email address on the account, the organisation name, and the order or transaction reference from your receipt. Please come to us rather than to our payment provider: the record of whether a top-up pack is still untouched is held in your account, so we are the ones who can check it and settle the request.

We aim to respond within two business days and to decide within five business days. Approved refunds are issued by Paddle to the original payment method. How long the money takes to appear is up to your bank or card issuer — usually 3 to 10 business days.

If a refunded top-up pack has any hours left in your account, those hours are removed when the refund is processed.

7. Chargebacks

Please talk to us before asking your bank to reverse a payment. A chargeback costs us a fee on top of the disputed amount and takes weeks to resolve, whereas we can usually settle a genuine problem within a few days. We may suspend an account with an unresolved chargeback until it is settled.

8. Contact

Fun Technology Innovation Inc. (trading as FunTech Innovation)
18F.-3, No. 93, Sec. 1, Xintai 5th Rd., Xizhi Dist., New Taipei City 221416, Taiwan (R.O.C.)
Tel: +886 2 2720 1085
Email: support@funtechinnovation.com